Good Finance Bank sends its settlement letters to its customers in weekly packages, ensuring a steady load of branch network, complaint handling and telephone customer service, and Good Credit will mail nearly 50,000 letters in the second half of April on details of settlement and conversion to the forint. At MTI’s request.
Emphasizes that it has set a high priority on the accounting tasks
In its reply, Good Finance Bank emphasizes that it has set a high priority on the accounting tasks that its more than 100 employees have been working on for months. The Bank recalls that the calculation method underlying the settlement has been submitted to the National Bank of Hungary (MNB).
Good Finance advises its customers to consult the Bank’s website first, as all documents, declarations, applications, certificates, which are to be accessed at any time, are accessible at any time and are easily accessible.
Settlement refunds to current and past clients with foreign currency based credit will be scheduled in multiple rounds between March 1 and April 30, 2015. Customers with active bank accounts are also notified by special SMS and DirektNet (Internet Banking) messages.
Good Credit Bank will mail nearly 50,000 letters to its clients
With foreign currency loans or holdings under the Accounting Act in the second half of April, detailing settlement and conversion to the forint, according to the bank’s response.
Performing statutory tasks requires significant resources, both in terms of organization and infrastructure. Good Credit is working on this project with a very significant human resource involvement in any larger project.
At the same time, the number of staff needed for the project is provided primarily through internal redeployment, since “local knowledge”, ie knowledge of products, markets, regulations, customer needs, internal organization and awareness of responsibilities is of paramount importance.
They are designed to handle expected customer inquiries
Potential complaints through a tailor-made service process that is tailored to the specifics of clearing and forint conversion.
Earlier responses from Goodbank Bank and E-bank Bank to MTI revealed that the two banks will send settlement letters to their affected customers in March-April and are constantly preparing to meet expected demand (MTI).